How It Works
Our 3-Step Pet Odor Removal Process
1
Surface Treatment
This is a light treatment for minor or recent pet accidents. We apply an odor-neutralizing booster as part of our pre-spray solution, then clean the carpets or upholstery as usual.
Best for:New stains, small areas, or homes with occasional accidents.
2
Targeted Enzyme Treatment
We use a UV light to locate individual urine spots and apply a concentrated solution directly to each one. We let that soak for a bit then we deep clean the carpet or upholstery, neutralizing odors and removing discoloration.
Best for: Homes with multiple accidents or areas with repeat issues.
3
Subsurface Extraction
For those super stubborn stains, we get deep into the carpet or fabric. After identifying the stains with a UV light, we apply a concentrated pet-safe solution and use a fancy tool designed specifically to flush the urine out of the carpet backing and padding.
Best for: Older or heavy contamination, or if the odor returns after normal cleaning.
Not Just a Quick Fix - Real, Long-Term Results
At The Grand Steam, we believe in doing it right. If your pet is still potty training, we won’t oversell you. Instead, we’ll provide the appropriate level of treatment for now - and be ready with additional options when you're ready.
Pet-safe, kid-safe formulas
Removes lingering smells trapped in carpet and fabric fibers
Destroys odor-causing bacteria – not just covers them
Helps prevent pets from re-marking the same spots
Frequently Asked Questions
Pet Stain & Odor Removal
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What is the best way to clean old tile and grout?Professional-grade steam cleaning and scrubbers can lift years of built-up grime. We also use safe cleaners that loosen dirt without damaging older grout.
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How often should tile and grout be professionally cleaned?Most homes benefit from professional tile and grout cleaning once a year. High-traffic or kitchen areas might need it more often.
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Do you have to seal tile grout after cleaning?We recommend sealing grout after it’s been cleaned. It helps protect against future stains and keeps your floors looking fresh longer.
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Why does my tile grout always look dirty?Grout is porous and absorbs dirt easily. Without sealing or proper cleaning, it holds onto grime. Regular professional cleaning and sealing can help prevent this.
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My grout is crumbling. Can it still be cleaned?If grout is crumbling, it may need repair or regrouting before deep cleaning. We can take a look and advise you on the best next steps.
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What’s the difference between steam cleaning and Chem-Dry?Steam cleaning uses hot water extraction, while Chem-Dry uses a low-moisture carbonated solution. Chem-Dry dries faster but may not clean as deeply as steam in certain cases.
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How long do you have to stay off carpet after steam cleaning?Depending on the time of year, it usually takes 6–12 hours for carpets to dry completely after steam cleaning. You can walk on them sooner with clean socks, but it’s best to avoid heavy traffic until they’re fully dry. Of course, here in Phoenix with our low humidity and high temperatures in the summer, it’s probably safe to lean closer to the 6 hours.
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Does steam cleaning remove stains like food spills or tracked-in dirt?Yes, steam cleaning is highly effective at removing many common stains — including food, drink spills, mud, and dirt tracked in from outside. The hot water and pressure help break up the stain, while the powerful suction lifts it out of the carpet fibers. For tougher or older stains, we usually apply a pre-treatment or spot treatment first to help loosen it before steam cleaning. While most stains come out completely, some deeply set or chemically altered stains (like dye or bleach) may require additional treatment or may be permanent.
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How often do I need to have my carpet steam cleaned?For most homes, every 12 to 18 months is a good schedule. Homes with pets, kids, or allergies may benefit from cleaning every 6 to 12 months.
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Do I need to move furniture for carpet cleaning?We recommend moving small and fragile items. We can clean around larger furniture.
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What’s the difference between shampoo cleaning and steam cleaning carpets?Shampoo cleaning uses a foaming detergent that’s scrubbed into the carpet with a brush machine, then extracted. Steam cleaning, like we do here at The Grand Steam, uses hot water under pressure to rinse deep into carpet fibers, then sucks out dirt and water with a powerful vacuum. Steam cleaning provides a deeper clean and leave less residue.
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Will my carpets smell after steam cleaning?Clean carpets should not smell. If there is any odor, it’s usually temporary and from dampness. If a bad smell remains, it might be due to deep pet stains or mildew — and we have treatments to address that.
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Where does the dirt go when you steam clean a carpet?The hot water and suction lift the dirt, allergens, and grime from deep in the carpet and remove it into a waste tank in the cleaning machine. It doesn’t just get pushed around — it’s completely extracted. Follow us on Instagram for videos of daily dumps.
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What are the pros and cons of steam cleaning versus shampoo?Steam Cleaning Pros: Deep cleans, removes allergens, low residue. Steam Cleaning Cons: Longer dry time. Shampoo Pros: Can work well for surface stains or high-traffic areas. Shampoo Cons: Can leave behind residue and cause re-soiling faster.
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Should carpet be vacuumed before steam cleaning?Yes! Vacuuming beforehand removes surface dirt and debris, which helps the steam cleaning process be more effective.
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Is it safe for my pets and kids?Absolutely. Our treatments are non-toxic, biodegradable, and safe for both kids and pets once the area is dry.
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Can you guarantee the smell will be gone?For surface-level accidents, yes. For deeply saturated areas, complete odor removal may require subsurface extraction or even replacing carpet pad and sealing the subfloor. We’ll walk you through every option.
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Will this work for cat urine too?Yes. Cat urine is especially pungent, but with the right detection, dwell time, and subsurface flushing, we can eliminate most cat odors.
